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Visitation in the COVID-19 world requires additional planning, staff time, and oversight. At a time when providers may already be short-staffed and overwhelmed responding to the pandemic, the additional obligations to schedule visitors, screen them for COVID-19, and oversee visitation may seem daunting. To ease some of this workload, providers may want to consider an electronic scheduling and screening alternative like eConfirm.


eConfirm is a reasonably priced, online platform designed for long-term care facilities to manage the visitor scheduling process, screen and record visitor information relating to COVID-19, and track visitors to the facility in real time.

eConfirm offers the following benefits to providers:

Scheduling Management: Save on staff time and expense by automating the scheduling process. eConfirm offers facilities the ability to design their own visitation schedules for automatic scheduling management. The facility simply uses the interface to set their schedule, including visit times and number of visitors permitted, and then residents and family members can schedule their visits online (saving on FTEs).

Automatic Notifications: sends automatic reminders to visitors by text or e-mail when their visit is approaching. eConfirm will text or e-mail the visitor when they are permitted to check-in for their visit.

No Contact Check-Ins: Avoid having to disinfect shared screens by having visitors check-in and complete screening forms on their own devices. eConfirm can be used on any device, allowing visitors to avoid having to use facility tablets, if they wish.

Automated Screening: Avoid having your staff waste time by running through a list of COVID-19 screening questions when visitors arrive. eConfirm permits visitors to complete a screening questionnaire on their own, using the platform on their device. And, if a visitor answers “yes” to any pre-screening issue that would prevent them from visiting (e.g., exposure to COVID-19), they are automatically prohibited from checking in for their visit.

Tracking: The eConfirm platform keeps a record of visitors to the facility, including their contact information, dates of visitation, and check-in and check-out times. While facilities will have contact information for responsible parties, they do not generally get this information for all resident visitors. eConfirm requires visitors to register and provide an e-mail address and/or cell phone number to receive communications about the visit. This information can be highly valuable to enable contract tracing for COVID-19, if needed.

Searchability: In addition to tracking visitor information, the eConfirm platform makes the information easily searchable. Facilities can use their database to identify all visitors a resident has had over a period of time, the dates on which a particular visitor has seen a resident, etc. This type of information can be uniquely used for care planning and psychosocial purposes. For example, imagine being able to identify where a resident’s behavior issues happen to coincide with visits from a certain family member.

For questions or more information, please visit the eConfirm website and request a demo here.